Frequently Asked Questions

Call our dispatch line at (832) 925-2128 or use our online booking form to request transportation. Our team is available during operating hours: Monday–Saturday 6:00 AM – 7:00 PM and Sunday 12:00 PM – 5:00 PM.

We serve Greater Houston — Harris, Fort Bend, Brazoria, Montgomery, and Galveston Counties — including Richmond, Sugar Land, Katy, Missouri City, Stafford, Rosenberg, and Pearland. Extended-distance service may be available with advance authorization.

Yes. We operate wheelchair-accessible vehicles with proper wheelchair securement for medically stable passengers. Drivers assist passengers during transport. Please share the wheelchair type, weight, and mobility level when booking so dispatch can confirm we are able to serve the trip.

Same-day service may be available based on scheduling, vehicle, and driver availability. Dispatch confirms the pickup time when accepting a booking. We recommend calling dispatch directly at (832) 925-2128 for urgent same-day requests.

Yes. We provide recurring and scheduled dialysis transportation with dependable coordination. Standing weekly schedules are supported.

Yes. MoveraCare coordinates non-emergency transportation for injured workers to authorized medical, therapy, IME, FCE, and diagnostic appointments. Authorization determinations are made by the applicable payer, adjuster, case manager, or TPA.

Payment arrangements and any required authorization are confirmed before the trip. Private-pay and authorized partner trips may be available. Payment options may include Zelle and check; ACH bank transfer instructions will be available after setup. The applicable payment method, amount, and due date will be confirmed for your trip or shown on your invoice. For Zelle, use moveracareservices@gmail.com only after confirming the recipient with MoveraCare dispatch. Make checks payable to MoveraCare Services; ask dispatch for delivery instructions.

Yes. MoveraCare maintains required licensing and commercial insurance for non-emergency medical transportation operations. Documentation is available upon request through Provider Relations.

Yes. Facilities across Greater Houston — hospitals, SNFs, dialysis centers, clinics, TPAs, NEMT brokers, and Workers' Compensation programs — may contact us about scheduled non-emergency transportation. Visit our Healthcare Partners page or Procurement Portal to learn more.

Yes. We provide same-day and scheduled discharge transportation from hospitals to home, SNF, rehabilitation, or assisted living for medically stable patients. Dispatch confirms the pickup window when the trip is accepted.

A family member or authorized companion may ride with the passenger, subject to seating availability, vehicle capacity, and advance notice. Please mention companion information when scheduling.

Yes. We support recurring transportation for dialysis, physical therapy, rehabilitation, workers' compensation treatment, and other ongoing medical appointments.

Yes. Skilled nursing facilities, assisted living communities, and long-term care organizations across Greater Houston may contact us about scheduled non-emergency transportation, subject to facility agreements.

For routine appointments we recommend 24–48 hours notice. Wheelchair, oxygen-capable, long-distance, discharge, and wait-and-return trips benefit from earlier scheduling. Same-day requests may be considered based on availability.

MoveraCare operates Monday–Saturday 6:00 AM – 7:00 PM and Sunday 12:00 PM – 5:00 PM. Trips outside standard operating hours may be considered by advance arrangement.

Yes. Healthcare facilities may establish account arrangements with billing terms that fit their internal accounting workflows. Contact Provider Relations to review options.

Contact dispatch at (832) 925-2128 or dispatch@moveracaremobility.com with pickup, destination, mobility needs, and schedule. We'll review the request and confirm availability and pricing.